Terms of Sale

Last updated: 7 November 2026

Level Cars Limited · Company No. 17440354 · VAT No. 532 6507 02 · Registered office: Devonshire House, 582 Honeypot Lane, Stanmore HA7 1JS · Trading address: Mount Cottage, Holly Bush Lane, Uxbridge UB9 4HG · info@levelcars.co.uk · 07523 752007

1. About us and these terms

1.1 These terms apply to every vehicle sold by Level Cars Limited ("we", "us"). "You" means the buyer named on the invoice.

1.2 The contract is made of the invoice and these terms, signed by you at handover. If they conflict, anything written on the invoice wins.

1.3 Please make sure anything we agree beyond these terms (extra work, a second key, a service) is written on the invoice.

1.4 Your statutory rights. If you buy as a consumer you have legal rights under the Consumer Rights Act 2015. Nothing in these terms removes or limits them. Advice: Citizens Advice 0808 223 1133.

1.5 Business buyers. If you buy in the course of a business, consumer protections do not apply; the vehicle is sold in the condition inspected and our liability is limited as in 10.3.

2. Prices, payment, deposit and ownership

2.1 Advertised prices are all-inclusive. We charge no admin fees. Optional extras (delivery, extended warranty) are only added if you choose them.

2.2 The full price must be paid in cleared funds before the vehicle leaves our premises or is delivered. We accept no more than £7,500 in cash per vehicle.

2.3 If a vehicle is advertised at an obviously wrong price, we will tell you before the contract is made and you may cancel and get back anything you paid.

2.4 Refundable reservation. A reservation payment of £500 holds the vehicle for you for 7 days, unless a longer period is agreed in writing. While it is reserved we do not sell it to anyone else.

2.5 If you buy the vehicle, the reservation payment is deducted from the price and shown on the invoice as settled. If you decide not to buy, or we cannot supply the vehicle as described, we refund it in full within 14 days.

2.6 The vehicle remains our property until full payment is received in cleared funds. Risk passes to you on collection or delivery.

3. Description, inspection and cosmetic condition

3.1 Our vehicles are used and show wear and tear in line with their age and mileage. Normal wear of service items (tyres, brake pads and discs, wiper blades, bulbs, battery, clutch) is not a fault unless the part is defective or unsafe at sale.

3.2 Before you buy we show you the vehicle's known faults and cosmetic marks (scratches, dents, chips, wheel damage) and we take dated photographs of the vehicle.

3.3 You may inspect the vehicle, take a test drive and take as much time as you wish. If weather or light makes inspection difficult, we offer a further viewing under cover, in dry conditions or on another day.

3.4 By signing these terms you agree the condition of the vehicle, including its cosmetic condition, as seen at your inspection and shown in our photographs. Faults and marks pointed out to you before sale, and marks seen or visible at your inspection, cannot later be a claim that the vehicle is of unsatisfactory quality. This does not affect your rights for faults that were not pointed out to you and could not be seen.

3.5 A fault, defect or repair we point out to you before sale is part of the vehicle's description; you cannot later claim the vehicle is of unsatisfactory quality because of that fault.

3.6 We check mileage against MOT history and a vehicle history check. If we cannot verify the mileage we tell you in writing before you buy, with the last recorded MOT mileage and its date.

3.7 Every vehicle receives a vehicle history check (finance, write-off, theft, plate changes, mileage) and a DVSA recall check. We tell you about any write-off category, modification or other material history before you buy.

3.8 For hybrid and electric vehicles we provide a battery health report where available. Normal battery capacity loss for age and mileage is not a fault.

4. Collection, delivery and handover

4.1 Collection is from Mount Cottage, Holly Bush Lane, Uxbridge UB9 4HG (Mon–Sat 9:00–18:00, Sun 12:00–16:00) on the agreed date.

4.2 We deliver to UK mainland addresses for the fee shown on the invoice, by transporter or driven by a team member (driven miles are recorded).

4.3 At handover we record mileage, fuel or charge, keys and documents (see 13.3) and make a short walk-around video. Please check before you sign.

4.4 You receive the documents we hold as confirmed in 13.3. We notify the DVLA of the change of keeper.

4.5 You must arrange insurance and vehicle tax before driving away.

4.6 If you do not collect within 7 days of the agreed date, we may charge storage of £10 per day after telling you in writing.

5. If something goes wrong after you buy

5.1 If you are a consumer the vehicle must be of satisfactory quality (judged against its age, mileage, price and description), fit for purpose and as described. Within 30 days of delivery you may reject a non-conforming vehicle for a full refund. Within 6 months a fault is presumed present at delivery unless we show otherwise, and you can ask for a repair (or replacement where possible). If a repair fails or is not done within a reasonable time you can keep the vehicle with a price reduction or reject it for a refund less a deduction for use.

5.2 Contact us as soon as you notice a problem (07523 752007, info@levelcars.co.uk) and stop driving if a warning light or fault could make the vehicle unsafe or cause further damage.

5.3 Please bring the vehicle to us, or let us collect it, so we can inspect and repair it. Where you are far from us we may arrange an approved garage near you. We cover reasonable costs of returning a faulty vehicle.

5.4 Please do not have repairs done elsewhere without our written agreement first, except in a genuine roadside emergency. Otherwise we may be unable to verify the fault and may not cover more than the repair would reasonably have cost us.

5.5 We are not responsible for damage made worse by continuing to drive after a fault or warning light appeared.

5.6 Deduction for use. If you reject the vehicle after the first 30 days, we deduct an amount for the use you have had: miles driven since delivery × per-mile rate. The rate is (original new price × age factor) ÷ 36,000, with the age factor at sale 40% (up to 3 years old), 30% (3–6 years), 20% (6–9 years) or 10% (over 9 years), and is never less than 25p per mile. We show you the calculation in writing.

5.7 Not a fault: wear and tear (3.1); faults disclosed or cosmetic condition accepted (3.4, 3.5); damage from accidents, misuse, wrong fuel, missed servicing or ignored warning lights after delivery; modifications, repairs or parts fitted by others after delivery.

5.8 Rejection. The right to reject applies only where the vehicle was faulty, not as described or not fit for purpose at delivery. It is not a right to return the vehicle because you have changed your mind. To reject, you must tell us clearly and make the vehicle available to us for inspection. We, or an independent engineer, will inspect it. If no fault is found, or the fault arose after delivery (5.7), the rejection is not accepted, the vehicle remains yours and we may charge the reasonable cost of collection and inspection, which we tell you in advance.

5.9 Condition on return. A returned vehicle must come back with all keys, documents and items supplied at handover, and must not be modified or driven more than reasonably necessary after you tell us you are rejecting it. Its condition is compared with our dated handover photographs. You are responsible for the reasonable cost of repairing damage or replacing missing items arising after delivery beyond normal use (for example accident damage, kerbed wheels, interior damage, missing keys); we may deduct this from any refund or claim it from you, with an itemised cost.

6. Warranty

6.1 Every vehicle includes a warranty from an independent warranty provider, as set out in the warranty document given at handover. It is in addition to your statutory rights and does not reduce them. Follow its servicing and claims conditions to keep it valid.

7. Part exchange

7.1 Our part-exchange offer is based on the vehicle's description, our inspection and a history check, and is valid for 7 days for the vehicle as inspected.

7.2 You confirm that you own the vehicle and may sell it; you have disclosed any outstanding finance in writing; the mileage is genuine to the best of your knowledge; you have told us about accident damage, write-off, known faults and modifications; and its condition has not changed since our valuation.

7.3 If any of this is untrue we may reduce the value or you must pay us the difference and our resulting losses. Finance we settle for you is deducted from the part-exchange value.

8. Finance

8.1 We do not arrange or broker finance. If you pay with finance or a loan you arranged yourself, that agreement is between you and your lender, and the full price must reach us in cleared funds before handover.

9. Complaints

9.1 Contact info@levelcars.co.uk or 07523 752007. We acknowledge complaints within 2 working days and aim to respond fully within 14 days. Our final response will be in writing and will tell you whether an alternative dispute resolution scheme is available. You can also get free advice from the Citizens Advice consumer service on 0808 223 1133.

10. Our liability

10.1 We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

10.2 We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or where the law does not allow it.

10.3 Business buyers only: our total liability is limited to the price paid and we are not liable for loss of profit, business or revenue.

11. Your information · 12. General

11.1 We use your information to complete the sale, warranty and DVLA registration and meet legal obligations, as set out in our privacy notice at levelcars.co.uk. Handover photos and videos show the vehicle and are kept as evidence of its condition.

12.1 If any part of these terms is found invalid, the rest remains in force. These terms are governed by the law of England and Wales; you may bring proceedings in England and Wales, or in Scotland or Northern Ireland if you live there.

13. Handover and your agreement

By signing below you agree that:

13.1 Condition of the vehicle. You have inspected the vehicle and you agree its condition, including its cosmetic condition, as seen at your inspection and shown in our dated photographs. Known faults were pointed out to you before you bought.

13.2 Weather and light. You agree the inspection as it was done, in the weather and light at that moment. If you viewed the vehicle in rain, wet conditions, darkness or poor light, you were offered a further inspection under cover or on another day and chose to proceed.

13.3 Everything is with the car. You have received the vehicle together with all keys, the V5C new keeper slip, the service history and MOT records we hold, the warranty documents and, where fitted, the locking wheel nut, and you checked the mileage shown at handover. Anything missing or still to be supplied must be agreed with us in writing.

13.4 What we agreed. Any extras or repairs we agreed with you are on the invoice. Part exchange: you confirm the declaration in 7.2.

13.5 You have received and read these Terms of Sale and the invoice and take the vehicle today in the condition agreed. Your statutory rights are not affected.