Complaints

Last updated: 10 November 2026

If something is not right, tell us. We would rather fix it than have you unhappy.

How to complain

Email info@levelcars.co.uk or call 07523 752007. Tell us your name, the car and its registration, and what has gone wrong.

What happens next

We acknowledge complaints within 2 working days and aim to respond fully within 14 days. Our final response will be in writing and will tell you whether an alternative dispute resolution scheme is available.

Independent advice

You can get free advice from the Citizens Advice consumer service on 0808 223 1133. Your statutory rights under the Consumer Rights Act 2015 are not affected. See also section 5 of our Terms of Sale.