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Privacy Policy

Last updated: 10 November 2026

This notice explains what personal information Level Cars Limited ("Level Cars", "we") collects through levelcars.co.uk, why, and what your rights are.

Who we are

Level Cars Limited, Company No. 17440354. Registered office: Devonshire House, 582 Honeypot Lane, Stanmore HA7 1JS. Trading address: Mount Cottage, Hollybush Lane, Denham, Uxbridge UB9 4HG. We are the controller of your information. Contact: info@levelcars.co.uk or 07523 752007.

What we collect and why

  • Messages and search requests. When you use a form on this site we collect your name, email address, phone number (if you give it) and what you write, including the car you are asking about. We use it to answer you and to follow up your enquiry.

  • Part-exchange valuations. If you ask for a valuation we also collect your car's registration and mileage and the car you are interested in. We use them to work out a figure and to follow up.

  • Buying a car. If you buy from us we use your details to complete the sale, the warranty and the DVLA registration, and to meet our legal obligations. This is covered in our Terms of Sale.

  • Technical information. Our hosting provider processes your IP address and browser details to deliver the site and keep it secure. To see how the site is used we use Cloudflare Web Analytics, which counts page views without cookies and without identifying you. We do not use advertising trackers.

Our legal basis

We rely on our legitimate interest in answering enquiries and running our business, on taking steps at your request before entering into a contract, on performing a contract with you, and on legal obligations (for example tax and DVLA records). We do not add you to marketing lists.

Who we share it with

We do not sell your information. We use these service providers, who act on our instructions:

  • Cloudflare: website hosting, the security check on our forms (Turnstile) and visitor statistics (Web Analytics).

  • Resend: sending the emails from our forms, processed in the EU.

  • Google Workspace: our mailbox.

  • Supabase: our enquiry records, stored in the EU.

  • Autotrader: car photos are loaded from Autotrader's servers, and a valuation request sends your registration and mileage (not your name or contact details) to Autotrader.

  • OpenStreetMap: the map on our site loads map images from OpenStreetMap, which receives your IP address.

Some providers are based outside the UK. Where information is transferred, we rely on safeguards recognised under UK data protection law.

How long we keep it

Enquiries that do not lead to a sale are deleted within 12 months of our last contact. Sales records are kept for at least 6 years, as tax law requires.

Your rights

You can ask us for a copy of your information, to correct it, to delete it, to restrict or object to our use of it, and to receive it in a portable format. Email info@levelcars.co.uk and we will respond within one month. If you are unhappy with how we handle your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies

See our Cookies page.